The Hoover Wind Tunnel 3 Max Performance Pet vacuum is designed to tackle any busy household with kids and pets. With specially designed pet tools and powerful Wind Tunnel 3 technology, this vacuum removes stubborn pet hair on carpet and hard floors while tackling dirt and debris in every corner and crevice. The 30 ft. power cord gives you the freedom to vacuum any large room without re-plugging. And, when you're done vacuuming, simply empty the debris with the convenient bottom-release dirt cup.Troubleshoot: (1) Vacuum won’t run - * Power cord not firmly plugged into outlet * Blown fuse or tripped breaker * Thermal Protector activated (2) Smoky / burning smell detected - * Belt broken or stretched * Brushroll is clogged (3) Vacuum is difficult to push or won’t move forward - * Carpet height setting is incorrect * Brushroll is activated. Other troubleshoot solutions are available on user manual Pg-15.